Reference

How venom88 Handles Your Personal Information

This page tells you exactly what personal data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and use our lobby — and how we protect it.

Account data protectedDANA, OVO, GoPay wallet data handled securelyNo third-party sale of your informationData retention policy appliedContact us to request changes

Explore the Lobby Read FAQ

What Data We Collect and Why We Use It

venom88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number and date of birth. When you make a deposit or withdrawal through DANA, OVO or GoPay, we record the transaction reference, wallet identifier and amount so we can verify the payment and credit your account

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correctly. We do not store your full wallet PIN or banking credentials — those stay inside your e-wallet app. We also collect device data (browser type, IP address, session timestamps) to protect your account from unauthorised access and to keep the lobby running smoothly on mobile.
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Players in Yogyakarta and elsewhere access the same account environment; the data handling is identical regardless of location. We use your data to process transactions, respond to support requests, and — where you have opted in — send you account-relevant messages about activity on your account.
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We do not sell your personal information to third parties. Some service providers who help us operate the platform (payment processors, fraud-screening tools) receive limited, necessary data under strict contractual terms. Availability of our services depends on local law and eligible regions. Retention periods vary by
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data type: transaction records are kept as required by applicable regulations; session logs are held for a shorter period and then deleted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage What You Share

Security on your account starts at registration and applies to every transaction. We use SSL encryption across the platform so data sent between your device and our servers is not readable in transit. Cookie handling, retention schedules and access controls are all part of how we keep your information safe — here is a breakdown of each area.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered phone. If we detect unusual session activity, your account access is paused until you re-verify via your registered number.

Retention and Deletion

Transaction records tied to DANA, OVO or GoPay deposits are held as required by applicable rules. Non-transactional data like session logs is deleted on a rolling schedule.

Who Can Access Your Data

Inside the platform, only authorised staff handling your support or payment verification request can view your account data. External access is limited to contracted processors under strict data terms.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold about you, contact our support team directly. You can reach us through live chat inside your account dashboard, by email, or through our WhatsApp support line. We aim to acknowledge privacy requests within two business days and resolve them as quickly as the review allows.

Live Chat Open your account dashboard and tap the chat icon. Our support team picks up privacy and data queries there, alongside general account help.

Email Support Send your data access or deletion request by email. Include your registered account email and the specific data you are asking about so we can locate it faster.

WhatsApp Line Reach our Indonesia support line on WhatsApp for account-linked privacy questions. Useful when you need a quick confirmation about how your DANA or OVO wallet data is stored.

Common Questions About Your Privacy on venom88

These are the questions we get most often about how we handle personal data. If yours is not covered here, contact support through live chat or email and we will give you a direct answer.

We collect your name, email, phone number and date of birth at registration. This is the minimum we need to verify your account and process payments through DANA, OVO or GoPay.

No. We only record the transaction reference and wallet identifier returned by the payment rail. Your PIN and login credentials for those apps remain inside the wallet app itself — we never see them.

Yes. Contact us via live chat, email or WhatsApp with your registered account email and a deletion request. We will review which data can be removed under applicable retention rules and confirm the outcome.

Transaction records, including DANA and OVO deposit histories, are retained as required by applicable regulations. Session and device logs are held for a shorter period and then deleted on a rolling schedule.

We do not sell your data. Limited data is shared with contracted service providers — payment processors and fraud-screening tools — only to the extent needed to operate your account securely.

Reach our support team through live chat or email, tell us which detail needs correcting, and provide the accurate information. Account verification may be required before certain fields can be changed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How venom88 Handles Your Personal Information

How We Protect and Manage What You Share

Cookies and Tracking

Account Security

Retention and Deletion

Who Can Access Your Data

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on venom88

01 What personal data does venom88 collect when I register?

02 Does venom88 store my DANA, OVO or GoPay PIN or password?

03 Can I ask venom88 to delete my personal data?

04 How long does venom88 keep my transaction records?

05 Does venom88 share my data with third parties?

06 How do I update incorrect personal information on my account?

Privacy Policy

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