Reference

Read These Terms Before You Start

These terms set out how your venom88 account works — what you can do, what we ask of you, and how transactions through DANA, OVO, and GoPay are handled.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms replace all prior versions

Explore the Lobby Read FAQ

What These Terms Cover and How They Work

venom88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on venom88, you confirm you have read these terms and agree to be bound by them. They cover account registration, how your wallet is used for deposits and withdrawals, how disputes are handled, and when we may suspend or close an account.

1
Your account is personal — you cannot share login credentials or hold accounts on behalf of another person. Every transaction you make through DANA, OVO, or GoPay is logged against your account ID; if a mismatch is detected between your registered wallet name and the account
2
name on file, we will hold the transaction for identity verification before releasing funds. Promotional terms are published separately on the promo board and form part of these terms when you opt into an offer. We update these terms when platform rules or local regulatory guidance
3
changes — continued use of your account after a published update means you accept the new version. Where a section of these terms conflicts with local law in your jurisdiction, local law takes precedence. If you are unsure whether access is permitted in your area, check
4
what your local law says before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How venom88 Handles Your Account and Data

Your account security and the accuracy of your transaction record are things we take seriously. Here is how we handle the key areas these terms cover — from how account data is stored to what happens when you need to make a change.

Account Data Retention

We retain account registration data and transaction records for as long as your account is active and for a period after closure, in line with applicable local requirements.

Wallet Verification

When you link DANA, OVO, or GoPay to your account, we verify that the registered wallet name matches your account. Mismatches are flagged and reviewed before withdrawals proceed.

Account Security Steps

Login to your account uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Requesting Changes or Records

To update your registered details or request a copy of your transaction history, submit a request through live chat or email with your account ID and wallet details for verification.

REACH OUR TEAM

Contact Us About Your Terms Questions

If any part of these terms is unclear — whether that's how a wallet dispute is handled, what triggers an account review, or how to request a copy of your transaction history — our support team is the right place to start. Reach us through any of the channels below and we'll point you to the relevant section or escalate your query.

Team online

Live Chat

Start a live chat session from the account dashboard. Available for account, wallet, and terms queries. Response handled by our Indonesia support team.

Email Support

Send a detailed query to our support address. Useful for written records of terms disputes or formal account-related requests that need a paper trail.

Help Centre

Browse the help centre for published policy documents, wallet verification steps, and common account questions answered in plain language.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to your account. If your question is not here, reach out through live chat or the help centre.

No. Your account must be funded from a wallet registered in your own name. Third-party wallet transactions are flagged during verification and the funds held until identity is confirmed.

We publish updates on the terms page. Continuing to use your account after the update date means you accept the revised terms. We recommend checking this page periodically.

Contact our support team via live chat with your transaction reference number and the GoPay transfer timestamp. We will pull the transaction record and respond within the timeframe stated in our dispute policy.

Yes. Sharing account credentials, using mismatched wallet names, or attempting to manipulate promotional terms can all trigger a review. We outline specific grounds for suspension in the full policy document.

Access depends on local law and is available only where permitted in your region. Players in Yogyakarta and other areas should confirm that access is lawful under local regulation before opening an account.

Submit a request through live chat or email, include your account ID and the wallet — DANA, OVO, or GoPay — you have been using. We will prepare the record and send it to your registered contact.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoBalloon Fast Round Appvenom88 App InfoGaple Live Arena

Read These Terms Before You Start

How venom88 Handles Your Account and Data

Contact Us About Your Terms Questions

Live Chat

Email Support

Help Centre

Common Questions About These Terms

01 Can I use someone else's DANA or OVO wallet to fund my account?

02 What happens to my account if these terms are updated?

03 How do I dispute a GoPay transaction that appears incorrect?

04 Are there any activities that can lead to account suspension?

05 Is access to venom88 permitted in my area of Indonesia?

06 How do I request a copy of my account transaction history?

Terms & Conditions

Related pages

Related pages